Freshworks

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Freshworks software solutions in Greece
by RDC Informatics

Meet Freshworks, the business software company trusted by more than 50,000 companies across the globe. Unique & flexible software solutions for Customer Service, Marketing & Sales Automation, IT Service Management & HR Management, with the support of RDC Informatics, official reseller of Freshworks in Greece.

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Freshdesk

Freshdesk is a cloud-based helpdesk system that offers powerful customer service solutions. The centralized console simplifies the organization and management of tasks, even in large teams, because Freshdesk brings together conversations from email, phone, web, chat and social media and helps you to solve customer problems quickly and efficiently.

Delight your customers with
effortless customer service

What We Offer

  • Support your customers wherever they are - Email, Phone, Chat or Social (Omnichannel)
  • Route tickets to the right reps, manage workflows and automate repetitive tasks
  • Prioritize, assign and solve customers' issues with better transparency
  • Customize to your business using our App Marketplace and powerful APls
  • Create a self-serve portal with FAQs, knowledge base and community forums
  • Use reports to track metrics, understand issues and improve your operations

Freshmarketer

Built on the next-generation customer engagement platform, Freshmarketer combines the power of marketing automation, contact management, and chat, in one smart solution. With Freshmarketer, you can now attract prospects, personalize campaigns, boost engagement, and even nurture existing customers.

Personalize messages with simple
and powerful marketing automation

What We Offer

  • Convert more website visitors to leads with compelling landing pages and web forms
  • Track visitor behavior and attract the best leads possible
  • Create targeted email campaigns and optimize them for devices
  • Review campaign performance with detailed metrics and make them more effective
  • Instantly sort and segment your lead list and seamlessly handoff to sales

Freshchat

Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshchat helps businesses and its teams focus on a continuous and context-driven messaging experience.

Make chat easy for today's digital customers

What We Offer

  • See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more
  • Build once and deploy chatbots on all messaging apps and devices
  • Reduce your cost of providing customer service
  • Anticipate when customers may need assistance and send messages to let them know that you're available and eager to offer support.

Freshsales

With Freshsales, you can combine the power of sales force automation, chat, and telephony in one smart and comprehensive solution. Powered by Freddy AI, Freshsales can help you discover the best leads, boost customer engagement, visually manage pipeline, forecast revenue with intelligence, drive deals to closure, and even nurture existing customers.

Grow your business with the
smartest sales solution in town

What We Offer

  • Gain complete insight into your lead/customer intent and behavior
  • Send the right message at the right time on the right channel and improve conversions
  • Send emails, messages, reminders with workflows. Automate repetitive tasks.
  • Automate customer follow-ups as a sequence
  • Predict revenue with sales forecast reports
  • Define sales objectives as goals, track your progress, and hit your targets